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APM Terminals Mumbai moves to N4

Terminal operator celebrates “a virtually trouble-free implementation”.

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APM Terminals Mumbai moves to N4

Navis has announced that APM Terminals has successfully completed the latest implementation of N4 across its global network. APMT Mumbai, which operates as Gateway Terminals India (GTI) at Jawaharlal Nehru Port, has joined some 30 other APMT sites in migrating to the Navis N4 TOS.


“The implementation of Navis N4 3.8 at GTI Mumbai was long overdue and a welcome milestone. The partnership between APM Terminals and Navis resulted in a virtually trouble-free implementation that will elevate our Mumbai terminal,” said Patrick Heilig, Head of Terminal Operations Systems at APMT. “By adopting our standard TOS GTI will gain numerous long-term advantages. It enables the sharing of best practices for improved efficiency; a foundation for deploying Navis’ advanced modules such as PrimeRoute; the development of in-house expertise that understands our customers and our business; centralised monitoring and support; and faster, cost-effective global development of front-end applications for customers.”


GTI Mumbai claims to be India’s busiest container terminal, handling more than 2M TEU per annum in 2018 and 2019. The terminal moved its processes to N4 in stages, with phased shut-downs of the rail operation, gate operation and vessel operation for approximately 24 hours occurring in mid January. The N4 roll out also replaced the WebAccess portal with N4 CAP, which includes functionality for customers to view reefer container temperature data directly through the N4 CAP portal.


Moving to N4 will enable GTI Mumbai to offer the Track & Trace service APM Terminals offers customers globally. This enables a terminal to share container level data via an API and has become a new revenue stream for APM Terminals.


N4 also enables GTI Mumbai to connect to the global application monitoring solution APM Terminals is rolling out across all its terminals. This monitors the end-to-end performance of applications around the globe, feeding data into one central dashboard that is monitored 24/7 by the Maersk global Command & Control Centre in the UK. End-to-end monitoring enables APM Terminals to identify issues before they impact operations.


“Despite limitations brought on by the pandemic, APMT has not wavered in its commitment to roll out N4 to all of its terminals globally, with the goal of having one standardised TOS by the end of 2021,” said Charles Gerard, General Manager, APAC, at Navis. “We’re proud that N4 was selected as the critical technology component that will enable all APMT sites to meet their business objectives and deliver first-rate customer service and by taking advantage of the N4 toolbox, GTI Mumbai is now well equipped to deliver on the goals it has set for 2021 and beyond.”


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