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MSC network outage persists

A data centre outage at the Mediterranean Shipping Company (MSC) headquarters in Geneva continues to limit the carrier’s booking services four days after the problem first emerged.

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MSC has said it cannot rule malware as the cause of a network outage that struck its data centre in Geneva. In recent weeks there have been an increasing number of warnings that the coronavirus pandemic would lead to a rapid escalation in the incidence of cyber crime. As well as people working remotely creating security vulnerabilities, coronavirus has severely disrupted normal business patterns, especially in terms of the number and origin of emails and advisories that are now being circulated. Several agencies, including the UK’s National Cyber Security Centre, have issued warnings about a significant spike in cyber crime at this time.


MSC has not yet provided any details on the cause of its outage, other than to state that after it was detected all the servers at its Headquarters in Geneva were shut down and a team of experts deployed to address the issue.


At the moment MSC’s website and the MyMSC online service are no longer available, but the carrier has stressed that its global agencies network “is not affected by the outage and we are ready and fully committed to continue serving our customers. All our departments, terminals, depots etc. operate without disruptions. Customers can still book via Inttra and GT Nexus, which are both fully functional, as well as continue to place bookings via email or phone.”


On 13 April MSC said: “Significant progress has been made to solve the network outage, and we are confident the issue will be solved shortly.”

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