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N4 for Arica

Terminal Puerto Arica (TPA) in Chile has gone live with Navis’ N4 TOS.

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N4 for Arica

Launched in 2004, TPA handles cargo for customers in Chile, Bolivia and the south of Peru, and has tripled its cargo volume to a total of 3.1 million tonnes in 2018.


One of the biggest management challenges for TPA is that the Port of Arica, together with the Port of Antofagasta, is obliged to provide free storage of up to 365 days for import cargo and 60 days for exports, pursuant to one of the agreements under the 1904 Peace and Friendship Treaty between Chile and Bolivia. “This generates high dwell times for cargo (12-day average permanence for imported containers and between 10 to 90 day permanence for imported break bulk), high levels of extra movements (5.5 extra moves for a delivery import box) and a high level of yard occupation, reaching maximums of 85% in some periods of 2018,” noted Navis.

The rise in cargo volume and the difficult operational challenges led Arica to replace its in-house systems with N4. “The decision to implement N4 was made in 2016 and went live September 1, 2018. Following a successful go-live the terminal will rely on N4 to meet its aggressive goals of increasing vessel productivity from 18 to 22 moves per hour, increasing productivity of the yard equipment by 20% and decreasing extra moves in the yard by 40%”.

“TPA has a deep-rooted culture of innovation and continuous improvement that allowed us to adapt quickly to the multitude of operational changes necessary to be successful under N4,” said Dante Battaglia, Operation Assistant Manager and Head project N4 implementation, TPA. “We have enabled a first level tool for our team with which we can provide better service to our customers. We underwent profound changes in the organizational structure of our company, integrating all systems around N4 to completely manage all types of port operations and we’re confident that we will see a substantial ROI as our operations become safer, faster and more efficient.”


The installation also represents another important step towards Navis positioning N4 for multi-cargo terminals. N4 has historically lacked the depth of functionality of other TOS products that have specifically targeted the multi-terminal TOS market, but this is something Navis has moved to address recently.


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