CNMP in Le Havre has successfully transitioned to the TOPS Advance TOS from RBS without disrupting operations.
CNMP (Compagnie Nouvelle de Manutentions Portuaires), has completed a 14 month project to implement TOPS Advance. The project included training employees in the new system and developing an interface to the AP+ Port Community System.
TOPS Advance replaces an existing system that had been in use for over 20 years. “Due to the fact that its provider was unable to offer a further development of the existing system, CNMP decided to introduce a new type of TOS software and at the same time upgrade the now outdated IT infrastructure of the terminal. By choosing the real-time TOPS Advance system provided by Real-time Business Solutions (RBS) based in Sydney, Australia, alongside local partner RBS EMEA from Hamburg, Germany, the terminal operator managed to find a suitable partner for both parts of the project,” RBS said.
The 14-month project included an analysis of the old TOS system and the processes, workshops to collect CNMP’s expectations and requirements, and configuring the system.This was followed by migrating the data and processes to the new system, testing and training, and developing an interface to the AP+ Port Community System (PCS).
RBS said it took ”just one day to make the switch and launch TOPS Advance as a live system”. Didier Michaux, Terminal Manager at CNMP, said such a transition is usually much more problematic. “During a board meeting that day, those in charge were asking why the go-live date for TOPS had been pushed back. No congestion of any note in the area, no angry calls from angry customers either. I was able to tell them that the go-live was taking place at precisely that moment. Compared with the usual go-lives of TOS systems, this seamless changeover was truly remarkable.”
RBS added that the switch was completed without any performance problems, and that the project included a completely new IT infrastructure as a turnkey solution with a secure data and process environment.
The new IT environment is based on a virtualized, failsafe cluster environment split across two locations. It offers protection against outages and can also cope with performance peaks. “This allows the application to continue to run even in emergency situations. 1 to n redundancy is possible thanks to the use of the latest hardware technology. CNMP can access 24/7 support if problems occur,” RBS concluded.